Technical Support Essentials
Technical Support Essentials Self-Study Program is designed to:
teach the Directional Troubleshooting Methodology
encourage effective use of available reference sources for problem diagnosis and resolution
enable clear and professional communication with the students' internal and external clients
prepare A+ Certification candidates for the Computing Technology Industry Association's (CompTIA's) certification exams
provide fundamental knowledge of LAN, network, and Intranet infrastructure
familiarize participants with common pitfalls of the user interface in GUI environments (Windows 3.11, Windows 95, and NT Workstation)
learn to better support user applications (i.e., Excel and Word Perfect)
Includes the full complement of self-study programs:
TSES-SSKT- 7034A
- Basic Network Infrastructures Self-Study Program
- Microsoft Navigational Technologies Self-Study Program
- Internet Basics Self-Study Kit
- Customer Interaction Skills Self-Study Module
- Supporting Excel 5.0 and 7.0 Self-Study Kit
- Supporting Word 6.0 and 7.0 Self-Study Kit
Plus:
- Six months toll-free help-desk support on self-study topics
Retail Price: