Fedek Technologies' A+ Microcomputer Support and Services Self-Study Program is designed to:
provide knowledge of technical microcomputer architecture and operations
coach participants in basic troubleshooting skills and procedures
encourage effective use of available reference sources for problem diagnosis and resolution
enable clear and professional communication
prepare A+ Certification candidates for the Computing Technology Industry Association's (CompTIA's) certification exams
Related Exams:
all A+ Certification exams, the baseline performance credential for microcomputer break/fix technicians
Key Topics:
microcomputers and troubleshooting
DOS operating system, memory management, and system optimization
hardware disassembly, installation and reassembly
Windows® v3.1, Windows 95, and Windows Applications Support
printer management
Local Area Networks (LANs)
diagnostic procedures
safety precautions
preventive maintenance
corrective maintenance and repair
customer interaction and satisfaction
Self-Study Materials and Services:
AMSS-SSKT-6112A
A+ Microcomputer Support and Services self-study manual
A+ Microcomputer Support and Services Getting Started manual
DOS and Windows self-study manual
Macintosh self-study manual
A+ Certification Companion CD-ROM, holding the entire manual in a Windows-based help file, a computer-based, software test module modeled after Wave Technologies' popular Challenge! products and related shareware
DOS/Windows self-study videotape
Macintosh self-study videotape
Service Fundamentals self-study videotape
A+ Certification updates
Six months of toll-free help-desk support on self-study topics
Audience:
entry level technical microcomputer professionals, including providing help desk assistance and other field support
PC support technicians, seeking to hone their troubleshooting skills and receive advanced training
A+ Certification test candidates
Prerequisite:
basic understanding of DOS and familiarity with several applications
Retail Price:
$595