Customer Interaction Skills Self-Study Module
Fedek Technologies Customer Interaction Skills Self-Study Module is designed to:
provide effective communication skills to IT professionals working in a help desk or field service capacity
hone such business skills as listening, asking questions, setting expectations, and following up
learn to deal difficult situations
Key Topics:
- listening
- asking questions
- setting expectations
- following up
- dealing with difficult situations
Self-Study Module Materials and Services include:
Part Number: CISK-SSKT-6112A
- Customer Interaction Skills
self-study manual
- Getting Started Customer Interaction Skills
videotape
- Six months of toll-free help-desk support
Audience
- entry level technical microcomputer professionals, including providing help desk assistance and other field support
- PC support technicians, seeking to hone their troubleshooting skills and receive advanced training
- individuals who provide basic computer support
Prerequisite:
Price