Computer Support and Services/Help Desk Self-Study Program
Computer Support and Services/Help Desk Self-Study Program is designed to:
provide knowledge of technical microcomputer architecture and operations
teach the Directional Troubleshooting Methodology
encourage effective use of available reference sources for problem diagnosis and resolution
enable clear and professional communication with the students' internal and external clients
prepare A+ Certification candidates for the Computing Technology Industry Association's (CompTIA's) certification exams
provide fundamental knowledge of LAN, network, and Intranet infrastructure
familiarize participants with common pitfalls of the user interface in GUI environments (Windows 3.11, Windows 95, and NT Workstation)
learn to better support user applications (i.e., Excel and Word Perfect)
Includes the full complement of self-study programs:
CSHD-SSKT-6112A
A+ Microcomputer Support and Services Self-Study Program
Basic Network Infrastructures Self-Study Program
Microsoft Navigational Technologies Self-Study Program
Internet Basics
Customer Interaction Skills Self-Study Module
Supporting Excel 5.0 and 7.0 Self-Study Kit
Supporting Word 6.0 and 7.0 Self-Study Kit
Plus:
Computer Support and Services/Help Desk Getting Started
manual
Six months toll-free help-desk support
A+ Updates
Retail Price:
$995