A+ Microcomputer Support and Services Self-Study Program (no videos)
Wave Technologies' A+ Microcomputer Support and Services Self-Study Program is designed to:
provide knowledge of technical microcomputer architecture and operations
coach participants in basic troubleshooting skills and procedures
encourage effective use of available reference sources for problem diagnosis and resolution
enable clear and professional communication
prepare A+ Certification candidates for the Computing Technology Industry Association's (CompTIA's) certification exams
Related Exams:
- all A+ Certification exams, the baseline performance credential for microcomputer break/fix technicians
Key Topics:
- microcomputers and troubleshooting
- DOS operating system, memory management, and system optimization
- hardware disassembly, installation and reassembly
- Windows® v3.1, Windows 95, and Windows Applications Support
- printer management
- Local Area Networks (LANs)
- diagnostic procedures
- safety precautions
- preventive maintenance
- corrective maintenance and repair
- customer interaction and satisfaction
Self-Study Materials and Services:
AMSS-SSKT-6112V
- A+ Microcomputer Support and Services
self-study manual
- DOS and Windows
self-study manual
- Macintosh
self-study manual
- A+ Certification Companion
CD-ROM, holding the entire manual in a Windows-based help file, a computer-based, software test module modeled after Wave Technologies' popular Challenge! products and related shareware
- A+ Certification updates
- Six months of toll-free help-desk support on self-study topics
Audience:
- entry level technical microcomputer professionals, including providing help desk assistance and other field support
- PC support technicians, seeking to hone their troubleshooting skills and receive advanced training
- A+ Certification test candidates
Prerequisite:
- basic understanding of DOS and familiarity with several applications
Retail Price: